Customer Portal

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Reduce Routine Calls By 30%
?Timing and transparency are everything. Thats why we created Customer Portal. Customers request, view, and monitor their orders 24 hours a day giving them visibility to order details and real-time delivery status while reducing the number of calls to your team. Your Customers Will Love It
Deliver exceptional customer service with real-time order management and status tracking in a convenient mobile app that your customers will love. Help customers keep their budgets in check by mitigating late deliveries that otherwise put their bottom lines at risk.?Available for both Spanish- and English-speaking users.The Efficiency You Want
Alleviate the strain and time your staff spend answering calls. Using Customer Portal adds a level of confidence to daily production as well as customer job site planning. Customers report reducing routine calls by as much as 30%. Quickly invite customers to download the app and begin using it in minutes.Get Concrete Placed on Time
Optimize resource planning based on real delivery and ETA data. Construction crew managers rely on actual order data without having to pick up the phone or depend on jobsite crew.?Everyone gets mobile access from anywhere at the job site or on the road.

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Load Assurance

??REAL-TIME & HISTORICAL DATA FOR READY MIX ?Fresh insights into your fresh concrete helps you make adjustments to your next production cycle at the source.

COMMANDbatch

COMMANDbatch is fully customizable, with the ability to change 100% of the settings in real time.

Command Alkon Dispatch

Keep Production Rolling Because Dispatch is in the cloud your data is always available.Dispatchers, drivers, sales, operations, QC, and production teams can access Dispatch from anywhere to supercharge your productivity and keep trucks rolling.Your Back Office Will Love It Finally, faster payment cycles are possible when you have accurate invoicing the first time.Dispatch can automatically include sundry charges, accurate product fees, and apply taxation during order entry.

Apex

Apex leverages an advanced scale ticketing software that enables simple site automation while connecting organizations from point-of-sale to back office.

Command Alkon Pumps $20M into Cloud Apps for Aggregate and Asphalt

Command Cloud suite customers are in a position to benefit from the investment.

IRONPROS Titanium Hot 5 Interview Series: Why Choose Command Alkon?

Command Alkon has decades of experience optimizing construction material operations with digital solutions. Check out this video to learn more about the company.

Clark Asphalt Changes the Game in Plant Efficiency with Tech Implementations

Productivity has been stuck for years in the construction industry, and a few of the main culprits include inefficient workflows, out-of-date methods, and manual processes that tie up time and hamper efficiencies. Many tasks could be easily automated and further optimized; yet, inefficiencies run rampant because most businesses aren’t aware of the technologies that are available for leverage. However, there are those who recognize the challenges that ineffective processes cause and decide to knock them out of their daily workflows to supercharge efficiencies with new tech!

Ohio Ready Mix Has the Secret Ingredient to Increase Job Efficiency and Provide Better Customer Service

Now that consumers have so many channels and tools available to them right at their fingertips, they expect the same type of efficiency and transparency during the order status and fulfillment process. When dispatchers need to update their customers on their estimated delivery times, they often resort to calling drivers. Drivers get distracted, and it and can cause friction as it can feel like micromanagement.

Chaney Enterprises: Innovators, in an Industry of Tradition

We're celebrating many years of growth and expansion for Chaney Enterprises. The company was founded in 1962 by Eugene “Babe” Chaney. He bid on a large road improvement job to widen Highway 301 through southern Maryland, but there was one minor problem – the job required bank run gravel, and Mr. Chaney actually didn’t have any gravel. To meet the demand for the job, he purchased a 400-acre piece of property in Waldorf, Maryland and mined the gravel himself. Once his job was complete, he made the most out of his newly acquired property, and went into the sand and gravel business by starting Charles County Sand & Gravel.

HASTAG relies on comprehensive process control solution of Command Alkon

With over 60 years of experience, HASTAG (Zürich) AG is one of the leading companies in the building materials industry in north-eastern Switzerland. They have been part of the JURA Materials Group since January 2004; while JURA has been part of the CRH Group since 2000. Their mantra, “Where building begins. Building blocks of success.” is part of their DNA and is used to guide everyday strategic and customer experience decisions.

We're Cloud to Be Here

What does the future of dispatch look like? A lot of data gets generated in your dispatch operations. But it’s not enough to run the systems and collect data if you aren’t using that data to your advantage. Your ultimate goal is to deliver the right amount of the right material to your customers on time, in specification, and make a profit while doing it. Using data to drive operational efficiency and deliver exceptional experiences to your customers can get you on the fast-track to an increase in cash flow.

UberEat’s Secret? Infuse Convenience into the Experience

The way people buy and sell goods has changed dramatically over the decades. With more and more businesses selling their products online, consumers are inclined to purchase this way. This trend is only going to continue as eCommerce becomes more prevalent and as the demographics of the population changes.